Reference

live draw Privacy Policy for Indonesia

Our live draw Privacy Policy explains what account, device and wallet data we collect, why we use it, and how you can ask us to correct or remove…

Account dataWallet recordsCookie choicesPrivacy requests
live draw live draw Privacy Policy for Indonesia
CONTACT PATHS

Privacy help for DANA and QRIS records

A clear support route helps you resolve a privacy question without repeating your account story.

Account privacy request Use the support contact shown after login and include your account identifier.
Wallet record question For DANA, OVO, GoPay, QRIS, bank transfer or virtual account data, send the payment…
Device access concern If a mobile browser or desktop session looks unfamiliar, contact us through the account…
SECURITY PRACTICE

Cookies, device security and retention

We keep this policy practical by linking each data purpose to an account action you can recognise. Phone verification supports account access, wallet references help reconcile payment status, and cookie controls help…

Account data handling

We use contact, login and verification details to operate your account and respond to privacy requests. Access to these records is limited to tasks connected with account support and security.

Payment references

DANA, OVO, GoPay and QRIS details are handled as payment references and status records. Bank transfer and virtual account entries can remain linked while reconciliation or required recordkeeping is pending.

Cookies and browser settings

Cookies can remember session choices and help us identify repeated access problems. You can manage cookie behaviour through your browser settings, although some account steps may then need to be repeated.

Mobile and desktop access

A mobile browser session may provide device type, browser and network signals, while desktop access can create a separate session record. These signals help us investigate unusual login activity.

Retention of records

We retain account, payment and security records only for the period needed for the stated purpose, account support or legal duties. When retention is no longer needed, records are removed or separated.

Changes and contact

To request access, correction or deletion, contact us through the support route with your account identifier and the specific record. We may verify your identity before making a change.

Privacy Policy questions about your account

These answers address the privacy searches we hear most often before an account is opened or accessed. If your question concerns a particular payment reference, device session or verification entry, include that detail when contacting us so we can check the right record.

It covers account details, phone verification, login activity, device signals, cookies, payment references and support requests. It also explains your options to ask for access, correction or deletion where local law permits.

We may receive a payment reference, amount status, date and account link for DANA or QRIS activity. These details help match the wallet action with your account without treating them as unrelated profile data.

Yes. Contact us through the account support route, identify your account and ask for a data copy. We may complete a phone or account verification step before releasing records connected to you.

Send a privacy request through support and explain which phone or verification entry is wrong. We will check the account record, confirm your identity and update it when the request is valid.

Yes. The Privacy Policy covers device type, browser and session signals collected when you reach the lobby from mobile or desktop. These details help us investigate unfamiliar access and technical errors.

Retention depends on the purpose of the record, account support needs and legal duties where local law permits. DANA, OVO, GoPay, QRIS and bank references are removed or separated when no longer needed.

You can submit a deletion request through support with your account identifier and the data concerned. We will assess the request under applicable rules, since some security or payment records may need temporary retention.